SERVICOM Charter
ICPC SERVICE CHARTER HIGHLIGHTS
Performance Targets
Task | Timeline |
Acknowledgement of physically submitted Petitions | Immediate |
Acknowledge receipt and convey other information to petitioners | 14 days |
Respond to all communications | 14 days |
Issue job completion documentation | 24 hours upon satisfactory completion |
Effect and complete payment procedures | 14 days |
Resolve service delivery complaints Convey resolution to complainant | 7 days 24 hours |
Other Services eg completion of investigation, prosecution of cases, recovery of looted funds | No specific timeline but commitment to excellent execution. |
OBLIGATIONS OF CUSTOMERS, VISITORS, PETITIONERS, NIGERIANS
- Cooperate with the Commission, its officers and agents at all times.
- Act with honesty, diligence and utmost good faith at all times.
- Provide accurate information and documents to aid operations.
- Abide at all times by the rules governing the operations of the Commission, the public service and best practices.
- Not attempt to or offer any inducement to any staff or representatives of the Commission to influence performance of duty.
- Report immediately and fully any demands on or attempt to demand or extort from them directly or indirectly by any staff or agent of the Commission of a bribe or other benefits for the purpose of performing their duty.
- Provide adequate, honest feedback on the Commission’s operations through all channels available.
OBLIGATIONS OF ICPC OFFICERS
- Welcome stakeholders and render service promptly and courteously.
- Carry on official responsibilities with sincerity, diligence and the overriding interest of the nation at heart.
- Not demand and/or accept tips, bribes, other inducements from stakeholders before or after performing their duty.
- Conduct themselves with decorum and respect as ambassadors/image makers of the Commission.
- Protect at all times the property, interest and identity of the Commission, petitioners, witnesses, suspects, whistleblowers, friends and other stakeholders as part of the code of ethics of the Commission.