SERVICOM Charter

ICPC SERVICE CHARTER HIGHLIGHTS

 

Performance Targets

Task

Timeline

Acknowledgement of physically submitted Petitions

Immediate

Acknowledge receipt and convey other information to petitioners

14 days

Respond to all communications

14 days

Issue job completion documentation

24 hours upon satisfactory completion

Effect and complete payment procedures

14 days

Resolve service delivery complaints

Convey resolution to complainant

7 days

24 hours

Other Services eg completion of investigation, prosecution of cases, recovery of looted funds

No specific timeline but commitment to excellent execution.

OBLIGATIONS OF CUSTOMERS, VISITORS, PETITIONERS, NIGERIANS

  • Cooperate with the Commission, its officers and agents at all times.
  • Act with honesty, diligence and utmost good faith at all times.
  • Provide accurate information and documents to aid operations.
  • Abide at all times by the rules governing the operations of the Commission, the public service and best practices.
  • Not attempt to or offer any inducement to any staff or representatives of the Commission to influence performance of duty.
  • Report immediately and fully any demands on or attempt to demand or extort from them directly or indirectly by any staff or agent of the Commission of a bribe or other benefits for the purpose of performing their duty.
  • Provide adequate, honest feedback on the Commission’s operations through all channels available.

OBLIGATIONS OF ICPC OFFICERS

  • Welcome stakeholders and render service promptly and courteously.
  • Carry on official responsibilities with sincerity, diligence and the overriding interest of the nation at heart.
  • Not demand and/or accept tips, bribes, other inducements from stakeholders before or after performing their duty.
  • Conduct themselves with decorum and respect as ambassadors/image makers of the Commission.
  • Protect at all times the property, interest and identity of the Commission, petitioners, witnesses, suspects, whistleblowers, friends and other stakeholders as part of the code of ethics of the Commission.