SERVICOM Trains ICPC Staff on Effective Service Delivery

In line with its effort to provide prompt, effective and efficient service delivery, the Independent Corrupt Practices and Other Related Offences Commission (ICPC) held a one-day sensitisation workshop for its workforce.

At the workshop, organised by its Reform Unit, staff of the Commission were tasked with the responsibility of ensuring prompt and quality service delivery to both its “customers” and the generality of Nigerians.

In her opening remarks at the workshop, the Director of the Unit and ICPC’s SERVICOM Nodal officer, Uloma Olekanma, called for renewed interest in the implementation of reform coordination as well as service delivery and improvement in the organisation.

Ms. Olekanma charged participants to take advantage of the workshop to broaden their knowledge in order to ensure prompt delivery of the mandate of the Commission.

“There is need to work on our service delivery strategy so that our visitors will be satisfied, and when they are satisfied, the mandate of the Commission will be achieved,” she explained.

She emphasized the SERVICOM core mandate as being, “to coordinate efforts of Ministries, Departments and Agencies (MDAs) to develop and implement Service Charters service-wide; carry out independent surveys on customer satisfaction on public services; raise citizens’ demands for satisfactory service from MDAs; and build skills of public servants to deliver excellent service by promoting best practice in service delivery; among others”.

She further charged that “all hands must be on deck” if the Commission was to achieve its mission: which is to “rid Nigeria of corruption through lawful enforcement and preventive measures.”

The National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli, who was also present, urged participants to work towards improvements in service delivery processes in order to deliver seamless and efficient services to Nigerians.

According to her, “The quality of governance is determined by the quality of services delivered to citizens and the extent to which these services meet their expectations and therefore SERVICOM’s mandate focuses on improving the quality of contacts by working with MDAs to ensure effective service delivery across board”.

Mrs. Akajemeli, while delivering her paper titled, “Effective Service Delivery: Role of Transparency, Accountability and Citizen Participation,” referred to SERVICOM as the government’s solution and answer to poor public service delivery which according to her, is being implemented in a way that would encourage the citizenry to demand service from public institutions as a matter of right.”

She stressed the need for participants to leverage on the workshop to upscale their skills in service delivery, adding that quality and honest feedback were expected from participants at the end of the training, as well as better engagement between the Commission and its visitors.